Seasoned QA Professional with 20+ years of experience in software testing and quality assurance, including 5+ years in Test and QA Management
Seasoned QA professional with over 20 years of experience in software testing and quality assurance, including more than 5 years in Test and QA Management across public sector, enterprise, SaaS, cloud-native, and ServiceNow environments. I am a hands-on Test Manager—while I've built and led test teams, owned test strategy, and engaged at senior stakeholder levels, I've always maintained a strong technical presence.
I have successfully delivered QA leadership and execution for critical projects including the Metropolitan Police Service (999 Command & Control systems), DWP Universal Credit, Sellafield ServiceNow, DCC Smart Metering, and Barclays. My work has spanned highly regulated, SC-cleared, and mission-critical domains such as defence, policing, energy, and nuclear, where precision, traceability, and compliance are paramount.
Developed an AI-driven system to assist court intermediaries in facilitating communication with vulnerable witnesses. The system uses natural language processing to analyze speech patterns and provide real-time feedback to intermediaries, improving the clarity and effectiveness of their interactions.
Designed and implemented an AI-based logistics platform, Platerunner™, for optimizing car movement and delivery operations. The system uses machine learning algorithms to predict traffic patterns, optimize routes, and manage vehicle assignments, resulting in significant cost savings and improved delivery times.
Created a personal AI assistant, Shanti, to help users manage their daily tasks and improve productivity. Shanti uses natural language understanding to respond to voice commands, schedule appointments, send reminders, and provide personalized recommendations based on user preferences.
Metropolitan Police Service, London
Tasked with overhauling the testing process within the Command and Control Programme to support the rollout of a new 999 emergency telephone system incorporating HxGN OnCall Dispatch, LifeX, and other critical communications modules.
Successfully transitioned MPS from Waterfall to Agile methodology, accelerating delivery velocity, improving system reliability, and ensuring regulatory and operational compliance for critical public safety infrastructure.
EC Logistics
Managed logistical planning for car delivery and pickup operations. Planned and coordinated routes for a team of five drivers, creating efficient routing schedules and improving coordination across collection points.
Capgemini, London
Worked as a hands-on Test Manager across several high-profile programmes including Barclays, DWP Universal Credit, Sellafield (ServiceNow), DCC Smart Metering (via Version 1), and a secure Rolls-Royce defence engagement.
SCC
Led ServiceNow FAT and UAT testing while managing a company-wide upgrade to MS Dynamics 365. Tasked with creating a testing department from concept and transforming testing practices from Waterfall to Agile methodology.
Successfully streamlined SCC ServiceNow testing, established robust FAT/UAT processes, and delivered comprehensive testing across ITSM, ITOM, and ITBM modules while managing international teams and daily stand-ups.
Edgetesting (Halfords)
Responsible for manual testing of Halfords and Halfords Autocentres websites, supporting multiple projects and coordinating with client and internal teams.
Delivered high-quality testing services for major retail websites, maintained effective team coordination, and ensured timely defect resolution across multiple concurrent projects.
Trayport Contigo
Situation: Manual testing of embedded in-house web and standalone energy trading applications in Agile environment.
Actions: Created test scripts from business analyst requirements, executed comprehensive testing, coordinated with technical staff for defect resolution, and contributed to Quality Management System updates.
Results: Delivered robust testing for critical energy trading systems ensuring reliability and compliance.
Qualitest
Situation: Manual testing of bespoke British Army software for piloting Army UAV drones in pure Waterfall environment.
Actions: Mastered military terminology, created test scripts from user stories, executed flight startup/shutdown sequences, and coordinated with military technical staff.
Results: Successfully validated critical military UAV software ensuring operational readiness and safety compliance.
STRATEC Biomedical
Situation: Manual testing of bespoke biomedical lab maintenance application in hybrid Agile/Waterfall environment.
Actions: Acquired medical terminology expertise, developed test scripts from user stories, and contributed to Quality Management System improvements.
Results: Ensured compliance and reliability of critical biomedical laboratory systems.
Safe Patient Systems Ltd
Situation: Testing military medical devices (TCCC), NHS Safe Mobile Care website and devices in Agile/Waterfall environment.
Actions: Led daily Scrum meetings, performed UX testing, tested embedded software in medical devices, ran defect triage meetings, and managed testing across TFS and Mantis.
Results: Delivered comprehensive testing for critical NHS and military medical systems ensuring patient safety and regulatory compliance.
Redware
Key Achievements: Led testing of Learning Management Systems for Volvo and Resource Group, performed black box and UX testing, planned UAT strategy, and managed real-world end-user testing teams.
Calor Gas
Key Achievements: Led migration testing from paper-based sales to Field Pro iPad app, managed iPad testing and Dealer Portal website testing, expertise in Alterian CMC, EPiServer 6.0, and Umbraco CMS.
Atos
Key Achievements: Worked on multiple SC and DV cleared government projects including Insolvency Service, Natural England, and Transport for Greater Manchester. Performed automated testing using Selenium IDE and managed testing in HPQC.
Rockpool Digital
Key Achievements: Tested websites for Sky TV Sales, RedBull, and Babcock. Managed test environments using virtualization, performed cross-browser and mobile testing, and tested CRM Microsoft Dynamics integration.
Auros Ltd
Key Achievements: Managed diverse test environments (servers, mobile devices, virtualization), performed comprehensive testing across multiple platforms including Blackberry, iPad, iPhone, and Mac. Used Team Foundation Server for defect management.
Sungard Public Sector
Key Achievements: Worked on SC cleared projects, performed black box testing on client software, prepared comprehensive test plans from requirement specifications, and delivered detailed test summary reports.
Onboard Retail Solutions Ltd
Key Achievements: Performed black box testing on EPOS software, used Java on handheld devices (PDAs), updated SQL databases for major airlines (British Airways, Cyprus Airways, First Choice, Flybe, Monarch), and managed internal Wikipedia server.
ServiceNow Practitioner
2023
ISTQB Advanced
Testing Solutions, 2016
ISEB/ISTQB Foundation
Testing Solutions, 2007
ACVE Advanced Vocational A level I.T
City of Bristol College, 2001-2003
BTEC GNVQ Intermediate I.T - Merit
City of Bristol College, 2000-2001
BTEC GNVQ Foundation I.T - Merit
City of Bristol College, 1999-2000
6 GCSE's including Mathematics and English
Cotham School, Bristol, 1994-1999
Experienced in working within highly regulated and secure environments including defence, policing, energy, and nuclear sectors.
Professional references are available upon request.